These Terms and Conditions of Use and Purchase apply to purchases made through the online store www.ceilhit.es, operated by the company Ceilhit, S.L.U.
Ceilhit, S.L.U. declares that the products it markets under the Ceilhit brand (hereinafter referred to as the “Products”) are intended for individuals or professionals in the field of electric heating. Their handling, application, and installation require a minimum level of knowledge in electrical installations. The sale of these products to individuals under 18 years of age is strictly prohibited.
This document sets out the terms governing the use of this website (www.ceilhit.es) and the purchase of products through it (hereinafter the “Terms”). Please read these Terms carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Terms. If you do not agree to all of them, you should not use this website.
If you have any questions related to these Terms, you may contact us through any of our communication channels.
These Terms define the rights and obligations of Ceilhit, S.L.U. (hereinafter the “Seller”) and the Buyer, and the laws of the Kingdom of Spain shall apply. If the Buyer qualifies as a consumer or user, the General Law for the Defense of Consumers and Users (Royal Legislative Decree 1/2007) shall apply for any matter not regulated herein. If the Buyer is a business entity, commercial and civil regulations shall apply for any matters not covered by these Terms.
The Seller is a business entity named Ceilhit, S.L.U., with its registered office at C/ Galileo 38, 08850 Gavà (Barcelona), with Tax ID number B08396079, registered in the Commercial Registry of Barcelona in Volume 23378, Folio 48, Sheet B51995, Entry 18, telephone number +34 932 611 125, and email: comercial@ceilhit.es. The Seller’s business purpose includes “the calculation, sale, and installation of electric or other heating systems, as well as all types of cooling systems.”
The Buyer is the person purchasing goods or equipment through the Seller’s online store. Under applicable regulations, a distinction must be made between Buyers who qualify as consumers or users, and those who are business entities.
A consumer Buyer is any natural person acting for purposes unrelated to their trade, business, craft, or profession. Legal entities and nonprofit organizations acting outside a commercial or business context are also considered consumers.
A business Buyer is any natural or legal person, public or private, acting directly or through another person on their behalf or following their instructions, for purposes related to their trade, business, craft, or profession.
By using this website and placing orders through it, the Buyer declares that:
If the Buyer is a consumer, the offer to purchase products is considered made when the details of the goods are available on the Seller’s website. The sales contract is formalized once the Seller receives the Buyer’s order. The Seller will immediately confirm receipt via an informative email sent to the address provided by the Buyer. The Seller is not responsible for any errors that may occur during data transmission.
If the Buyer is a business, the purchase order is considered submitted when it is sent by the business, and the sales contract is formalized upon acceptance of the order by the Seller.
The finalized contract (including the agreed price) may only be amended or cancelled by mutual agreement or as permitted by law.
By placing an order, the Buyer declares having read and accepted these Terms and Conditions, including those relating to claims. These Terms must be made available to the Buyer in advance before placing a purchase order.
The Seller reserves the right to cancel the order, or part of it, in agreement with the Buyer, before the contract is finalized, under the following circumstances: if the goods ordered are unavailable or if their price has changed significantly. If the Buyer has already paid all or part of the agreed price, that amount will be refunded, and the contract will not be finalized.
For gifts or free products, consumer rights do not apply. These goods are provided as donations under Spanish law.
Once the contract is finalized, the Seller commits to delivering the purchased goods to the Buyer and enabling the Buyer to obtain ownership. Likewise, the Buyer agrees to accept the goods and pay the price to the Seller.
Ownership remains with the Seller until full payment has been made.
The Seller will send the purchased goods along with the related documentation, facilitating the acquisition of ownership.
The Seller fulfills the delivery obligation when the goods are made available at the agreed location and the Buyer is duly notified.
If the Buyer is a business, the goods are transferred when delivered to a carrier, and the Buyer assumes all rights arising from the shipping contract. For consumer Buyers, this clause applies only if they have chosen a different carrier than the one proposed by the Seller. Otherwise, the goods are not considered delivered until received by the Buyer.
If more goods than agreed are delivered, the contract will cover the additional items unless the Buyer rejects them without undue delay.
The Seller must deliver goods in the agreed quantity, quality, and format. If not agreed, they must meet standards suitable for their apparent or usual purpose.
If packaging has not been specified, the Seller must pack the goods in the customary manner, or if none exists, in a way suitable for preservation and protection, including preparation for transport.
Payment for the purchased goods may be made through any of the following methods:
All additional costs associated with payment (such as bank fees for wire transfers) shall be borne by the Buyer. When paying by bank transfer, the Buyer must include the order number as a reference. Without this reference, the payment cannot be matched to the order, which may result in delays in processing. In such cases, the Seller reserves the right to delay payment identification for up to 7 days.
Goods will be shipped via the transport companies selected by the Seller. Any alternative delivery method must be agreed upon by both parties. If the Buyer requests a change in the delivery method, the Buyer shall assume all associated risks.
If repeat deliveries or deliveries using a method different from the agreed one are necessary due to a decision made by the Buyer, the resulting delivery costs will be charged to the Buyer.
Upon receipt of the goods, the Buyer must inspect them, including their condition, completeness, and packaging. In case of damage, broken packaging, missing items, or improper handling, the Buyer may reject the goods in the presence of the carrier and must record this in the transport documentation (damage report). This will expedite and simplify the claim process.
The purchased goods will be delivered to the Buyer within a maximum of 4 business days (excluding weekends and public holidays) from the acceptance and confirmation of the order, except for products that require the Seller to check stock and availability. This circumstance will be communicated to the Buyer at the time of order acceptance and confirmation.
Shipping costs will be free of charge for the Buyer if the order reaches a minimum subtotal of €50 (excluding VAT). If the order does not meet this amount, the shipping costs payable by the Buyer will be as follows, depending on the delivery destination:
Upon delivery, the Seller must ensure that the goods are free from defects. Specifically, the Seller is responsible for guaranteeing that, at the time of delivery, the goods:
If a defect arises within six months of acceptance, it will be presumed that the goods were already defective at the time of delivery.
If you are contracting as a consumer, we offer warranties on the Products sold through this website, in accordance with the legally established terms for each type of product. We are therefore liable for any lack of conformity that becomes apparent within two years from the date of delivery.
The warranty period begins on the date the goods are delivered to the Buyer.
Products are deemed to be in conformity with the contract if they meet the following conditions:
The Buyer will not be entitled to warranty coverage if the defect is caused by an external event after the transfer of risk. However, this does not apply if the defect was caused by the Seller.
If the Buyer exercises a right based on defective performance, the other party must confirm in writing the date the right was exercised and indicate the repair period.
If you believe that the product received does not conform to the contract or has a defect at the time of delivery, you must contact us immediately (by phone or email), clearly stating the reasons for your complaint or the defects observed. The product(s) in question will be evaluated promptly by us.
Once the complaint or defect has been reported, the Seller will arrange for a courier service to collect the products and return them to our facilities. The Seller will cover the transport costs associated with this collection.
The Buyer must include in the return shipment all items received from the Seller, including all accompanying documentation, and return the goods in the same condition in which they were received. Any defects must be clearly indicated. All original documents and certificates included in the original shipment must be returned alongside the products. Additionally, the products must be wrapped in paper or cardboard to ensure that the product packaging is not damaged.
If the Buyer returns the goods without waiting for the Seller to dispatch a courier, the Buyer will bear the transport costs. The Seller will not accept any returns with shipping charges due on delivery.
Once the returned products are received, you will receive an email or phone confirmation, along with further instructions. Throughout the processing of the claim, you will be kept informed via email or phone.
Within a reasonable time after receiving and examining the products, we will inform you whether the claim has been accepted. If so, the Seller will either send replacement products or refund the amount paid by the Buyer. Replacement products will be delivered under standard delivery conditions and, in any case, within 14 days from the date on which we send confirmation by email that the refund or replacement will proceed.
The amount paid for any product that is deemed defective—if confirmed—will be fully refunded, including the original delivery charges. The refund will be made using the same payment method used for the original purchase.
The Seller shall not be liable for any damage caused by improper handling or misuse of the products.
The processing of the claim may be delayed if the Seller does not receive all necessary documents related to the claim (products, documentation, packaging, certificates, etc.).
If you are contracting as a consumer and user, you have the right to withdraw from this contract within 14 calendar days without providing any justification.
The withdrawal period will expire 14 calendar days from the day you, or a third party indicated by you (other than the carrier), acquire physical possession of the goods. If the items included in your order are delivered separately, the withdrawal period will expire 14 calendar days from the day you, or a third party indicated by you (other than the carrier), acquire physical possession of the last of those goods.
To exercise your right of withdrawal, you must notify us—Ceilhit, S.L.U.—by phone at +34 932 611 125 or by email at pedidosweb@ceilhit.es, of your decision to withdraw from the contract through an unequivocal statement (e.g., a letter sent by post or email). You may use the withdrawal form we provide. To meet the withdrawal deadline, it is sufficient that your communication regarding the exercise of this right is sent before the corresponding deadline expires.
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional charges resulting from your choice of a delivery method other than the least expensive standard delivery method we offer), without undue delay and in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. The reimbursement will be made using the same payment method you used for the initial transaction. You will not incur any fees as a result of the reimbursement. However, we may withhold the reimbursement until we have received the returned goods.
You must return the goods to us without undue delay and in any event no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract. The deadline will be met if you return the goods before the 14-day period has expired.
You must bear the direct cost of returning the goods. If the return shipping cost is covered by the Seller, this amount may be deducted from the total to be refunded to the Buyer.
Your right of withdrawal applies only to products returned in the same condition in which you received them. No refund will be made if the product has been used beyond what is necessary to inspect it, if it is not in the same condition as when it was delivered, or if it has been damaged. You must therefore handle the product(s) with care while in your possession. Products must be returned including all original packaging, instructions, and any accompanying documents.
The Consumer will be held liable to the Seller for any decrease in the value of the returned goods caused by improper handling, taking into account the nature and characteristics of the products.
In accordance with personal data protection regulations, it is stated that the personal data collected for order processing will be used exclusively for the management of said order.
During the order process, you will have the option to consent to your data being included in the Brand’s Data Processing Activity Register for the purposes of facilitating future orders, managing customer and/or supplier relationships, advertising, and commercial prospecting.
This refers exclusively to the processing of data for conventional prospecting and other forms of marketing or advertising, including direct marketing. According to Recital 47 of Regulation (EU) No. 2016/679, the General Data Protection Regulation (GDPR), a legitimate interest may exist “where there is a relevant and appropriate relationship between the data subject and the controller, such as where the data subject is a client or in the service of the controller”, as is the case here. Furthermore, Recital 47 of the GDPR states that “The processing of personal data for direct marketing purposes may be regarded as carried out for a legitimate interest”.
Banking data used during the transaction is stored in a specifically designed database and will only be retained during the purchase process, payment transaction, and until the end of the withdrawal period.
For any provisions not covered here, please refer to our Privacy Policy.
You acknowledge and agree that all copyrights, trademarks, and other intellectual and industrial property rights in the materials provided as part of this website belong to us or our licensors at all times. You may use such materials only as expressly authorized by us or our licensors. This does not prevent you from using this website to the extent necessary to copy information regarding your order or contact details.
You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs, or any other material that is malicious or technologically harmful. You must not attempt to gain unauthorized access to this website, the server on which it is hosted, or any server, computer, or database connected to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.
Any breach of this clause may constitute an offense under applicable regulations. We will report any such breach to the relevant authorities and will cooperate with them to identify the attacker. In the event of a breach of this clause, your right to use this website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other malicious software or technologically harmful material that may infect your computer equipment, data, or other proprietary material due to your use of this website or the downloading of any content posted on it, or on any website to which it links.
If our website contains links to other websites or third-party materials, such links are provided for informational purposes only. We have no control over the content of such websites or materials, and therefore we accept no responsibility for any damage or loss arising from their use.
Applicable regulations require that some of the information or communications we send to you be in writing. By using this website, you agree that most communications with us will be electronic. We will contact you by email or provide information by posting notices on this website. For contractual purposes, you consent to this electronic means of communication and acknowledge that all contracts, notices, information, and other communications that we send to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Unless otherwise expressly stated in these Terms and Conditions of Use and Purchase, our liability in connection with any product purchased through our website shall be strictly limited to the purchase price of that product.
We shall not be liable for any failure to perform or delay in the performance of any of our obligations where such failure or delay is due to events beyond our reasonable control (“Force Majeure”).
Force Majeure includes any act, event, failure to act, omission, or accident beyond our reasonable control, including but not limited to:
Obligations will be deemed suspended for the duration of the Force Majeure event, and we will be granted an extension of time to perform our obligations for a period equal to the duration of the Force Majeure. We will use all reasonable means to bring the Force Majeure event to an end or to find a solution that allows us to fulfill our obligations despite the Force Majeure.
We reserve the right to modify these Terms and Conditions of Use and Purchase. You will be informed of any substantial changes made. Such modifications will not have retroactive effect and, unless otherwise indicated, will apply 30 days after their publication in the corresponding notice.
The use of our website and the purchase contracts for products made through our website shall be governed by Spanish law.
Any dispute arising from or relating to the use of the website or to such contracts shall be submitted to the jurisdiction of the Spanish courts and tribunals.
In addition, the Buyer may file a complaint with any national or regional consumer protection agency. The Buyer may also refer the matter to the Consumer Arbitration System or the EU Online Dispute Resolution platform.
In any case, the Seller recommends that, before initiating judicial or extrajudicial proceedings (including arbitration), the Buyer first contacts the Seller by phone or email to attempt to resolve the matter amicably.
These Terms and Conditions of Use and Purchase shall govern all sales contracts in the version in force at the time of contract execution. The Buyer’s purchase order followed by the Seller’s confirmation shall be considered a sales contract between the parties, which will be stored to ensure its validity and compliance, and made available to the Buyer for verification. The contract shall be concluded in the Spanish language.
The Buyer may store and reproduce these Terms and Conditions of Use and Purchase. By entering into the sales contract, the Buyer fully accepts the content of these Terms and Conditions in the version in force at the time of contract execution, including the applicable prices for the products ordered.
These Terms and Conditions of Use and Purchase shall enter into force on October 9th, 2017.
Thank you for taking the time to read these Terms and Conditions of Use and Purchase.
